TERMS AND CONDITIONS

N11A.COM

ERRORS AND INACCURACIES
Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. N.11a.com reserves the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice.

OUR PRODUCTS

N.11A is an artisan workshop and each creation is hand dyed or hand printed. Artisan products are all products made without the aid of machines or use them only marginally. 

This process of working the materials and tailoring or/and packaging the finished product represents everything that is not industrial, mass-produced and homologated for large-scale distribution. It is unique, original, with attention to detail, with a personal and recognizable style and sometimes recognizable by small defects. Therefore, any imperfections found in the products sold by www.n11a.com are not attributable to a manufacturing defect but to the particularity of the material or the product itself that is tailored and decorated by hand.

INFORMATION ON ITEMS

For each product, pictures and description containing relevant details are provided.

To get more information regarding the product, the customer can send an  e-mail to info@labn11a.com

For each item, we provide pictures and description containing all the relevant details.
In order to have further details on the item, customers can send an email to info@labn11a.com

PRODUCT AVAILABILITY

All products from this website are subject to availability; as necessary, we reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders. We will inform you if we are unable to fill your order.

Orders for goods in stock, upon confirmation of the availability of the items and verification of the bank transaction are usually shipped the next 1-2 business days after receipt of the order.

The amount of transactions made by credit card is charged at the time of order processing. 

SALES TAX

Customers outside the EU are responsible for custom clearance.

CUSTOMER REQUIREMENTS

To place orders at www.n11a.com customers must:

• Be an individual and the final customer, and as such cannot be persons who operate their own entrepreneurial or professional activities that may include but not limited to the re-sale of merchandise purchased at www.n11a.com
• Be 18 years or older.
• Be eligible and competent to enter legally binding contracts.
• Have a valid name and last name, home address and  e-mail address 
• Have at least one of the following: a Valid Credit Card (Visa, American Express, MasterCard) or PayPal

ORDER PROCESSING

www.n11a.com reserves the right to refuse an order if it does not receive approval from the customer's bank. Once an order for available products has been issued, no changes can be made to that order. Orders placed separately will be dispatched separately.

N11a.com reserves the right to delay a shipment if the order cannot be shipped for reasons beyond www.n11a.com's control. Please note that during promotions and sales there may be delays in shipping. www.n11a.com reserves the right to refuse to process an order and/or service at any time.

n11a.com reserves the right to refuse to process orders and/or service in any moment. 

Since N.11A is an artisan workshop and all orders are considered “custom production”, which means that there will usually be a 1 to 10 days manufacturing time period before shipment can begin. During busy periods, for custom orders or large orders you will be notified of any delays or if we expect that the processing time will be longer than usual.

PRICING AND PAYMENT OPTIONS

Prices on this site do include shipping ONLY for Sweden.

Title to any products customers order on this website, and risk of loss or damage to products, passes to customer on delivery of the products, provided that we have received payment in full for the products.

Prices displayed on the N.11A website are quoted in Euro. Prices are included VAT. 

N.11A accepts the following forms of payment for on-line purchases: Visa, Mastercard, American Express and Paypal. We take no responsibility or liability for the final converted amount on your credit card statement. The transaction will be charged to your credit card only after we have verified your card details, received credit authorization, and confirm stock availability, and your order is ready to be shipped. 

PROMO CODES

Customers who receive a PROMO CODE through newsletter or through social network can insert the PROMO CODE at the checkout.
Each PROMO CODE has a specific duration that cannot be extended.

I clienti che hanno ricevuto un CODICE PROMO tramite newsletter o attraverso i social network possono inserire il codice in fase di checkout. Ogni codice ha una data di inizio e fine validità che ne limita l'uso e non può essere esteso.

SHIPPING AND DELIVERY

For security reasons, N.11A on-line purchases may be shipped only to the billing address of your credit card. We cannot ship to PO Boxes. All purchases are shipped via PostNord or other forwarders.

Orders are processed and delivered Monday through Friday, excluding holidays. N11a.com is not responsible for unanticipated delays. Please note that if the shipping address provided at the time of purchase is incorrect and/or a package is undeliverable, or returned, additional shipping fees will apply, or original shipping costs/fees will not be refunded.

If the package is not successfully delivered to the customer´s address due to a lack of cooperation from the customer (wrong telephone number, wrong address, absent at address, non-compliance with import regulations), the package may risk being sent back to Sweden at the customer’s expense including any import fees that may be assessed upon re-entry to Sweden. These fees will be deducted from any eventual reimbursement.

SHIPPING METHODS AND FEES

Customers can choose between shipping options.

Shipping fees are calculated at the check-out stage. 

For orders shipped outside of the EU, you should consult the customs legislation of your country. We do not take responsibility for duty fees, brokerage fees, local taxes and shipment delays due to customs, if any.

TRACKING

When the order is shipped, customer receive an e-mail from N11a.com specifying the tracking number and a direct link to monitor the shipment status.

In the event of delays in Customs, customer will be notified directly by the courier and/or N11a.com

INSURANCE AND DELIVERY

We insure each shipment during the time it is in transit until it is delivered to customer´s specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to customer. If customer have specified a different recipient for delivery purposes (for example as a gift) then customer accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by N11a.com, and transfer of responsibility in the same way.

RETURNS

N11a.com wants to ensure customers complete satisfaction. Refunds may only be issued in the same form as payment. Merchandise must be returned within 14 days from the date of delivery. 

A request for a Return Authorization must be made throw email, at which time an RA will be issued with easy to follow return instructions. Shipping & handling costs are non-refundable which means customers will have to bear the cost of returning the goods. Every effort will be made to ensure a prompt refund and send an e-mail notification once the return has been processed. Please note that any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.

Return authorized by n11a.com must be shipped from the same shipping country n11a.com sent the parcel to.

Authorized returns must be shipped using the carrier suggested by n11a.com in the email providing the return instructions. N11a.com reserves the right not to accept returns if customer tenders the box to a different carrier.

N.11A will not be responsible for lost, mutilated, illegible, or misdirected returns. Any receiving costs/fees per the return will be deducted from the refund. Any style returned without a return or repair authorization number will be returned to the sender. 

BE AWARE that any and all articles to be returned must be unworn, unwashed, undamaged, and unused with their original tags intact.

Any and all items bought on sale, are final sale. 

Defect items will be refunded by half the purchase price. Complaints must be made within 48 hours after reception of goods. 

CHANGES/CANCELLATIONS

If you wish to cancel or modify your order, please send an e-mail asap at info@labn11a.com. We will make every effort to accommodate your request. However, orders cannot be cancelled or modified if:

1. a product has left our premises for shipping, or if the fabric and other stock items have been ordered in 
2. your order or production has already been started. 

Please contact us with any questions or concerns before placing an order or as soon as possible after.

Please be aware that any and all requests to 'custom' alter a style ordered renders that sale as final.

TERMS AND CONDITIONS

Copyright Information

Claudia Nenci, Enskild Firma hereafter referred to as N11a.com.

Just about everything in, on and about this website, is legally protected. Copyright is one of the main sources of protection. Copyright covers most of the contents of the site: images, text, graphics, icons, software programs, logos and pretty much everything else you can either see or hear. If we don't own the copyright, you can be pretty sure either one of our vendors or customers does. None of us will show any mercy if anyone infringes copyright by making unauthorized copies (digitally or otherwise) of the website or any of its protected contents. You may feel free to use all of the content of the site to learn about and buy our products. Any other use, including reproduction, modification, distribution, transmission, republication, or display of the website's content is prohibited.

You may not use this site for any commercial purpose without our approval in writing. Things you can’t do include: co-branding the site, framing the site, hyper-linking to the site, without our written approval. “Co-branding” means displaying a name, logo, trademark, or other way of identifying another to give the impression that such use is authorized.

As for the information you provide us, You hereby give us the royalty-free, perpetual, irrevocable, worldwide, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display all content, comments, suggestions, ideas, graphics, designs, or other information communicated to us through this site and in any contests described on this site, and to incorporate any of the above in any other works in any form, media, or technology now known or later developed at our discretion. If you provide it to us through the site, it becomes our property. We will not be required to keep any of the above confidential, and we may use the information provided in our business (such as advertising, for example). Check out our Privacy Policy for more details on how we handle your personal information.

Trademarks

The name LAB N.11A and N.11A, our logo, and all of the other names and logos used in this website to identify our products or product features, are all trademarks of Claudia Nenci, Enskild Firma. No one else may use any of these trademarks to identify their company, business, products or services, or in any other way that is likely to be misleading or confusing to the public, or that disparages LAB N.11A/N.11A or its products.

Disclaimer

N.11A PROVIDES THIS SITE ON AN "AS IS" BASIS.

THIS MEANS N.11A MAKES NO REPRESENTATION AND GIVES NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, CONCERNING THE OPERATION OF THE SITE, ITS CONTENT, THE INFORMATION CONTAINED IN IT, OR THE PRODUCTS SHOWN IN THE SITE. N.11A DISCLAIMS ALL WARRANTIES AND LIABILITY TO THE EXTENT ALLOWED BY LAW, INCLUDING ALL EXPRESS AND IMPLIED WARRANTIES, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE. N.11A WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.

PRIVACY POLICE

The type of personal information we collect (if applicable) includes the following: a) Name, b) Contact information including email address and, in some instances, telephone number, c) Demographic information such as postcode, preferences and interests, d) Other information relevant to customer surveys and/or offers or competitions e) Facebook or Instagram user ID if you contacted us using social media, f) recipient names and addresses where you have sent a gift directly to recipient at alternative address, g) IP address h) your marketing communication preferences i) your purchase history with us j) your browsing history on our website or Etsy store.

1. We collect personal information from you when you sign up for our mailing list,  purchase a product from us, e-mail us or post content on our social media pages.  Credit card information used to pay for purchases is held securely at a financial services approved location and cannot be accessed by us.
2. To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or fraud detection information, from third party service providers and/or partners, and combine it with information we have about you in order to improve the service and marketing that you receive from Labn11a.com
3. You warrant that the information you give us is true, accurate and current and you shall inform us of any changes made to it. You shall not pretend to be any other person when providing us with this information.

WHAT WE DO WITH THE INFORMATION WE GATHER

We use such personal information collected through this Website for the purposes of:

1. Sending Notifications
2. Fulfilling Orders
3. Where the information is necessary for the adequate performance of the contract between you and us for us to provide our services
4. For customer service and resolution purposes
5. Internal record keeping.
6. We may use the information to improve our products and services. We may also use your information to contact you for market research purposes. We may contact you by email, phone or mail.
7. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided and we may personalise such content based on what we believe may be of interest to you.
8. From time to time, we may use remarketing and behavioural targeting services. In order to do these, we collect cookies and usage data as described below in the “How We Use Cookies” section. 
9. We may use the information for the purposes of fraud detection and prevention and enhancing safety on our website.
10. We may store the personal information that you give to us in our databases. We will only keep your personal information for as long as is reasonably necessary taking into consideration our need to answer queries or resolve problems, provide improved and new services and comply with legal requirements under applicable law(s). This means that we may retain your personal information for a reasonable period after you stop using the Services. 

We have a legitimate interest in obtaining and using the information as set out above in being able to provide and improve the service and marketing that you receive from Labn11a.com. If your personal information changes, or if you no longer need our service, you may correct, update, delete or deactivate it by emailing us at info@labn11a.com and you can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications.

If for some reason you believe that you have received any SPAM e-mail from us which you have not authorised us to send you, please inform us immediately by emailing us at info@labn11a.com

WHO WE SHARE YOUR INFORMATION WITH

In order to provide our services, we may need to provide your information to our trusted third party partners, for example:

1. Our fulfilment partners in order to ensure we can process and complete your order;
2. Our professional services partners in order to comply with our legal obligations. We may also share your information when required by law, such as when we respond to injunctions, court orders, or legal process; or we believe that your actions violate applicable laws, our Terms of Use, or any usage guidelines for specific products or services, or threaten the rights, property, or safety of our company, our users, or others.

1. From time to time we may provide you the opportunity to take part in competitions or surveys on our Services. If you participate, we will request certain Personal Information from you. Participation in these surveys or competitions is completely voluntary and you therefore have a choice whether or not to disclose this information. Your personally identifiable information may be used to contact you for winner notification, prize delivery confirmation or other related purposes. We may decide to use a third party service provider to conduct these competitions or surveys. Any such company will be prohibited from using our users' Personal Information for any other purpose unless you give your consent. The name of any such company will be visible on any page where you are invited to part with your information or views. We will never share the personally identifiable information you provide through a competition or survey with other third parties unless we give you prior notice and choice. In those cases where we are not the operator or host of the competition or sweepstake, we have no control over the information collected and accordingly urge you to review the advertiser's or sponsor's privacy policy applicable to the competition or sweepstakes before participating.

We shall not sell, share, hire or otherwise deal in any of your personal information or Registration Information with third parties unless you give us specific permission to do so when you register or through a subsequent affirmative confirmation on the Services. 

  SECURITY

1. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
2. Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep your details of your order secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering through the Services.

CUSTOM DESIGNS and/or BESPOKE PROJECTS

Our creations are unique, just like our customers, that's why you can customize each of our creations. For each type of customization production and delivery times range from 7 days to 8 weeks depending on the quantity required, type of project, color and / or design.

Send an e-mail to info@labn11a.com

CONTACT US

For additional assistance concerning our on-line store or your on-line purchase, please contact us via e-mail at info@labn11a.com